As bestselling author Suzette Haden Elgin proves, you don't have tolive your life on red alert. With her Gentle Art of VerbalSelf-Defense techniques, you'll be able to respond clearly tohostile comments from others--or deliver necessary negativemessages of your own--without sacrificing your dignity orprinciples. You'll learn to:
* Keep domestic disagreements from escalating
* Deliver criticism to coworkers, employers, or employees
* Handle aggressive, negative comments about race, politics, orreligion
* Provide discipline without increasing hostility
* Use language that reduces tension and creates rapport in everysituation
- ISBN:
- 9780471157014
- 9780471157014
-
Category:
- Self-help & personal development
- Format:
- Hardback
- Publication Date:
-
18-04-1997
- Language:
- English
- Publisher:
- John Wiley & Sons Inc
- Country of origin:
- United States
- Pages:
- 190
- Dimensions (mm):
- 235x158x20mm
- Weight:
- 0.48kg
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