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The advertising was misleading stating that the paperback was a hard back. Angus and Robertson ISB was wrong. Angus and Robertson advised me that in the USA (where the book was printed) they do not have paperbacks. This was also misleading as friends in the US acknowledge they do use the term paperbacks. All in all not a good experience and the $10 discount because of the false advertising only served to indicate that Angus and Robertson are not customer focused despite their assertions to the contrary. Your response has produced a disgruntled ex-customer.
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