Privacy policy
Background
Between 1 July 2013 and August 2015 the Angus & Robertson and Bookworld sites were the property of Penguin Random House, a global trade and book publisher formed by the union of Penguin and Random House. At this time the sites became a division of Penguin Australia Pty Ltd under the name of Bookworld. Between July 2011 and July 2013 the Angus & Robertson and Bookworld sites were the property of the Pearson Australia Group. The Pearson Australia Group was responsible during that time for the rebranding of the Borders website to Bookworld.
As a result of their management of the Borders and Angus & Robertson sites, Penguin Random House, Penguin Australia Pty ltd and Pearson Australia Group have each, during their time of ownership, collected and held the personal information of Bookworld and Angus & Robertson customers and visitors to what is now the Angus & Robertson website.
This information has included the customer information contained in databases. These databases contain details of loyalty program members, gift card recipients and individuals who have signed up to marketing mail-outs, Border’s email program (the Shortlist) and other promotional advertisements from Borders and Angus & Robertson.
In August 2015 the Angus & Robertson and Bookworld websites were purchased by Booktopia Pty Ltd (ABN: 24 096 845 126) and the Angus & Robertson and Bookworld sites were merged to form Angus & Robertson. In August 2024, Angus & Robertson website was purchased by Booktopia Direct (ABN 90 679 610 890).
Any personal information that Booktopia Direct Pty Ltd now holds as a result of the purchase of the Angus & Robertson site, or that it will collect through the Angus & Robertson site in the future, will be used, disclosed, managed and stored in accordance with Booktopia Direct Pty Ltd’s privacy policy and you consent to Booktopia Direct Pty Ltd handling your information as provided for in this policy.
Below is a summary of Booktopia's privacy policy as it applies to the Angus & Robertson business. This policy incorporates compliance with the General Data Protection Regulations (GDPR) for EEA residents.
We give you:
1. The right to be informed through this Privacy Policy, this website and our communications with you
2. The right of access to your information
3. The right to rectification of your information
4. The right to erasure of your information
5. The right to restrict processing of your information
6. The right to data portability should it be required
7. The right to object to usage and storage of your information
8. Rights in relation to automated decision making and profiling as relevant.
Angus & Robertson Citizens
Upon registering as a Citizen will be automatically opted-in to receive communications from us. You will be given the opportunity to "opt out" from receiving communications from us or from third parties that send communications to you in accordance with the Privacy Act and other applicable privacy laws. For example, you will be given the option to unsubscribe to emails or newsletters sent by us.
Privacy Policy
In this Privacy Policy, "us", "we" or "our" means Booktopia Direct Pty Ltd trading as Angus & Robertson.
We recognise the importance of privacy and are committed to protecting your privacy when handling your personal information.
This Privacy Policy explains how we handle personal information in an open and transparent manner in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”) and other applicable privacy laws. Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.
This Privacy Policy will be reviewed from time to time to take account of new or amended laws, new technology and/or changes to our operations and practices and the changing business environment. All personal information held by us will be governed by the most recently updated policy.
This Privacy Policy addresses the following:
- What information we collect;
- If you are a minor (aged under 18 years);
- How we collect information;
- Why we collect it;
- How we use it;
- How we disclose it;
- Opting in or out;
- How we hold it – management and security;
- Accessing and updating or correcting your information and how to contact us.
What information we collect
The personal information we may collect about you includes (but is not limited to) your name, contact details (including phone numbers and addresses), gender, date of birth, occupation, transaction information and other information which may assist us in conducting our business, and providing and marketing our products and services. In certain circumstances we collect financial information, including your credit card information where appropriate.
We may also collect information about you that is not personal information. For example, we may collect data relating to your activity on our websites (including the type of internet browser you use, your operating system, address of referring site, your IP address and other clickstream information) via tracking technologies such as cookies, or we may collect information from you in response to a survey, promotion or competition. We generally use this information to report statistics, analyse trends, administer our services, diagnose problems and target and improve the quality of our products and services.
Cookies allow your browser to utilise some of the features of our websites. We use both session ID cookies and persistent cookies. You consent to us allowing third parties to place and read cookies on your browser or use web beacons or similar technologies to collect information in connection with the Google Certified Shops program. Most web browsers are set by default to accept cookies. If you reject cookies you will be unable to take advantage of some of the features of our websites. To the extent this information does not constitute personal information, the Privacy Act is not applicable and we may use this information for any lawful purpose.
We generally advise that you do not publish or communicate personal information, or at least limit the personal information that you publish or communicate, to the public via our services, such as in any forums, blogs or anywhere that user generated content can be uploaded ("Non-Confidential Information"). We cannot control any third party collection or use of your Non-Confidential Information that is publicly available.
If you are a minor (aged under 18 years)
We provide subscription services to children and young adults who are legally minors and may not be able to provide valid consent to our collection, use, disclosure, storage or other handling of their personal information. From time to time we may also conduct competitions and other promotional activities and provide other services for children/ minors who may or may not be subscribers to our online services or newsletters.
Parents and guardians of children/minors are personally responsible for monitoring their child’s/ minor's access to, and use of, our services and for providing valid approvals for their child’s/ minor's participation in subscription, competitions and other promotional activities conducted by us.
If you are a child or young adult under the age of 18 years, you must ask your parent or legal guardian to approve your provision of personal information before you submit your personal details to us.
How we collect information
We may collect your personal information from a variety of sources, including from you, advertisers, mailing lists, recruitment agencies, contractors and business partners. We will generally collect personal information by way of forms filled out by people, face-to-face meetings, interviews, business cards, electronic communications, telephone conversations and from third parties (including representatives, agents and credit reporting agencies).
In addition, we collect personal information from our websites and social media web pages (e.g. Facebook) through receiving subscription applications, job applications, competition applications, promotion entries (including posts, comments/likes, messages and votes) and other electronic documents and information.
We may collect your personal information when you request or acquire a product or service from us, register with us as a subscriber or member, provide a product or service to us, complete a survey or questionnaire, enter a competition or event, contribute in a fundraising event, participate in our services (including blogs and forums) or when you communicate with us electronically (including email and facsimile), by telephone or in writing (for example if you make a complaint or provide feedback).
If, at any time, you provide personal or other information about someone other than yourself, you must have that person's consent to provide such information for the purpose for which you provide it to us.
Why we collect it
The primary purpose for which we collect information about you is to conduct our business, provide and market our products and services to you, meet our legal or regulatory obligations, and also for the management of business transactions entered into with us and the administration of any accounts you have with us.
We may state a more specific purpose at the point we collect your information (including but not limited to any law that requires or authorises the particular information to be collected).
If you do not provide us with all or some of the information that we request, we may not be able to provide you with our products or services. For example, if you do not register as a member of a website, you will not be able to access features or services that are reserved for members or subscribers only.
How we use it
In addition to the primary purpose outlined above, we may use the personal information we collect, and you consent to us using your personal information:
- to provide you with news and information about our products and services, and opportunities that we believe you may be interested in;
- for purposes necessary or incidental to the provision of products or services to you including processing order details, tracking numbers and other transaction information;
- to personalise and customise your experience purchasing or using our products or services;
- to manage and enhance our products and services;
- to communicate with you, including by email, mail or telephone;
- to conduct competitions or promotions;
- to verify your identity;
- to investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are or have been otherwise engaged in any unlawful activity;
- as part of any investigation in relation to you or your activity which we suspect to be a breach of any of our terms and conditions, serious misconduct or unlawful;
- as part of a sale (or proposed sale) of all or part of our business; and/ or
- as required or permitted by any law or regulation (including without limitation the Privacy Act).
How we disclose it
We may also disclose personal information, and you consent to us disclosing your personal information, to third parties:
- for purposes necessary or incidental to the provision of products or services to you including the disclosure of order details, tracking numbers and other transaction information to Google Inc. for processing and other use for the Google Certified Shops program;
- engaged by us to perform functions or provide products and services on our behalf, such as processing of credit card information, mailouts, debt collection, marketing, research and advertising;
- that are our agents, business partners or joint venture entities or partners;
- that sponsor or promote any competition or activity that we conduct or promote via our services;
- authorised by you to receive information held by us;
- as part of any investigation in relation to you or your activity which we suspect to be a breach of any of our terms and conditions, serious misconduct or unlawful (including disclosure to the police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator);
- that are our external advisers or potential or actual bidders or their external advisers as part of a sale (or proposed sale) of all or part of our business; and/or
- as required or permitted by any law or regulation (including the Privacy Act).
Some of these third parties to which we may disclose your personal information may be located in other countries including Belgium, Chile, Finland, Ireland, Singapore, Taiwan, the United States the United Kingdom and China.
Opting in or out
At the point we collect information from you, you may be asked to "opt in" to consent to us using or disclosing your personal information for purposes other than those that are expressly stated in this Privacy Policy. For example, you may be asked to opt-in to receive further information or communications from our advertisers or supporters. We may use your personal information to provide you with news and information about our products and services and opportunities that we believe you may be interested in.
You will be given the opportunity to "opt out" from receiving communications from us or from third parties that send communications to you in accordance with the Privacy Act and other applicable privacy laws. For example, you will be given the option to unsubscribe to emails or newsletters sent by us.
How we hold it - management and security
We have appointed a Privacy Officer to oversee the management of personal information in accordance with this Privacy Policy, the Privacy Act and other applicable privacy laws.
Other than in relation to Non-Confidential Information, we will take all reasonable steps to protect the personal information that we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure including by means of secure premises, locked cabinets, firewalls, password access, secure servers and encryption of credit card transactions. However, you acknowledge that the security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed.
You provide information to us via the internet or by post at your own risk. We cannot accept responsibility for misuse, interference or loss, or unauthorised access, modification or disclosure in respect of your personal information where the security of the information is not within our control.
If you suspect any misuse, interference or loss, or unauthorised access, modification or disclosure in respect of your personal information, or any other privacy breach please let us know immediately.
Accessing and updating or correcting your information and how to contact us
Subject to the exceptions set out in the Privacy Act and other applicable privacy laws, you may request to access, update, delete, or correct the personal information we hold about you. We will require you to verify your identity and to specify the information that you wish to access, update or correct. A fee may be charged for providing access however we will advise you of the likely cost in advance.
Subscribers or members of our websites will generally be able to access, update, and correct their membership and contact details online. We request that you keep your information as current as possible so that we may continue to improve our service to you.
If you wish to access, update, delete, or correct any personal information that we hold about you, or if you have any questions or require a complaint dealt with about how we collect, use, disclose, store or otherwise handle your personal information, you can contact us through the mechanisms available on this site or through our Call Centre.
If you are a citizen of the EEA and have a specific request about the General Data Protection Regulations (GDPR) in relation to Angus & Robertson, please include this in your request and refer to the Data Protection Officer, Steven Traurig.
Privacy Collection Statement
- Why we collect your personal information
Booktopia (“we”, “us” or “our”) collects personal information of an entrant (“you” or “your”) to include you in our Citizen’s database, to offer you promotions and offers, confirm or verify your identity, age, residential address or meet our legal or regulatory obligations. If you are under 18 years of age, we may collect the personal information of your parent or legal guardian to confirm or verify their identity or their consent. You will be given the opportunity to "opt out" from receiving such communications from us
- Consequences of not providing your personal information
If you do not (or, where you are under 18 years of age, your parent or legal guardian does not) provide us with all or some of the personal information that we request in connection with the Citizen’s database, we may not be able to offer you special promotions, offers and discounts.
- How we disclose your personal information
We may disclose your personal information, and you consent to us disclosing your personal information, to third parties:
- engaged by us to perform functions or provide products or services on our behalf, such as provision of technical and product support, mailouts, marketing, research and advertising;
- that are our agents, business partners or joint venture entities or partners;
- that sponsor or promote any competition or promotion that we conduct;
- authorised by you to receive information held by us;
- as part of any investigation in relation to you or your activity which we suspect to be a breach of any of our terms and conditions (including, without limitation, any provision in the Conditions of Entry for the promotion), serious misconduct or unlawful (including disclosure to the police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator);
- that are our external advisers or potential or actual bidders or their external advisers as part of a sale (or proposed sale) of all or part of our business; and/or
- as required or permitted by any law or regulation (including the Privacy Act).
- Our Privacy Policy
Our Privacy Policy is available on our website at http://www.angusrobertson.com.au/privacy and contains details about: (i) how you may access your personal information that is held by us and seek the correction of such information; and (ii) how you may complain about a breach of the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) or any other applicable privacy law in respect of our handling of your personal information and how we will deal with such a complaint.
To the extent of any inconsistency between this Privacy Collection Statement and our Privacy Policy, this Privacy Collection Statement prevails.
What to do if you have a problem or question
If Booktopia Direct Pty Ltd becomes aware of any ongoing concerns or problems with the Angus & Robertson website, Booktopia Pty Ltd will work to address these concerns promptly. If you have any further queries relating to this Privacy Policy, or you have a problem or complaint, please contact Booktopia Direct Pty Ltd at customersupport@booktopia.com.au.
Last Updated: 26th of August, 2024