Angus & Robertson Product Content Policy

Angus & Robertson lists over 13 million titles and around 20 million products and provides its Australian customers the widest choice and selection available from an Australian online bookstore.  With this amount of content to manage it is not possible to check each of these titles individually.

Angus & Robertson , along with our related companies and supplier partners, takes compliance with laws in relation to content very seriously.  We take a variety of measures to prevent any material which we categorise as “Prohibited Content” being made available for sale on our website.

Such measures include regular data sweeps and the application of content filters.  Angus & Robertson relies on content data feeds from our supplier partners.  Sometimes this data feed contains material that may be considered Prohibited Content.  The main source of Prohibited Content is self-published eBooks which come to us through a data feed from our eBook partner Kobo.  While Kobo clearly outlines to their self-published authors the definition of Prohibited Content, sometimes content appears on our website that falls within the definition of Prohibited Content.

Definition of Prohibited Content
Angus & Robertson supports Kobo’s content policy found at http://www.kobo.com/contentpolicy which is included below in full.  We also ensure that this definition is applied to all physical books we sell throughout our network:

Pornography, adult content, and obscenity:

• Pornography, Nudity, and Sexually Explicit Material:
  Adult or explicit material depicting illegal acts or deemed to be exploitative shall be blocked or removed from the Website.  See below for details regarding Kobo standards.  If Your content contains appropriate adult or explicit material, please flag the eBook as containing mature content as a courtesy to other Users, so that they will have the choice whether or not to view this content.  You can do this either in the metadata by providing accurate age ranges and subject codes, or by selecting the appropriate content classification in Kobo Writing Life. We reserve the right to put such mature content behind an interstitial.
• Pedophilia, Incest, Bestiality, Exploitation and Sexual Violence or Force:
  Users may not publish written, image, audio or video content that promotes pedophilia, incest, bestiality, or sexual violence or force.
• Commercial Pornography:
  We do not allow content that exists for the primary purpose of monetizing pornographic content or driving traffic to a monetized pornography site.
• Child Pornography:
  Kobo has a zero-tolerance policy against child pornography, and We will terminate and report to the appropriate authorities any User who publishes or distributes child pornography, or who promotes material that is or purports to be child pornography.
• Hateful content:
  Users may not publish material that promotes hate toward groups based on race or ethnic origin, religion, disability, gender, age, veteran status, and sexual orientation/gender identity.
• Violent content:
  Users may not publish direct threats of violence against any person or group of people.  We also ask Users not to publish content that contains graphic violence.  Users may not publish instructional material regarding the creation of weapons of mass destruction.

Private and Confidential Information:
We do not allow the unauthorised publishing of people's private and confidential information, such as credit card numbers, social insurance numbers, driver's and other license numbers, and other personal information that is not publicly accessible.

Impersonation:
We do not allow impersonation of others through the Kobo Service in a manner that is intended to or does mislead or confuse others.

Unauthorized commercial activity:
You may use the Kobo Service to create articles for Your business or to promote Your lawful products or services that are not otherwise prohibited by Our Content Policy or Terms and Conditions of Use.  There are some commercial uses We don't allow.  We don't allow pages that have the primary purpose of redirecting visitors, acting as a bridge page, or driving traffic to another website.  We also don't allow content that has the primary purpose of profiting from displaying ads from any publisher network, such as pages created with little or no unique content that exist only to display ads.

Unlawful use of Kobo's Service:
Our Kobo Service cannot be used for unlawful purposes or for promotion of dangerous and illegal activities.  Your account may be terminated and You may be reported to the appropriate authorities.

Spam, malicious codes and viruses:
We do not allow spamming or the transmission of malware and viruses or anything that might disrupt the Kobo Service or harm our users. Spam includes, but is not limited to, sites that fail to meet Kobo's quality guidelines due to the use or promotion of such techniques as cloaking, keyword stuffing, search engine spamming, and doorway or bridge pages.

Copyright:
We shall respond to clear notices of alleged copyright infringement provided by a User in accordance with Our copyright infringement procedures.  If the User believes his/her copyright has been infringed on the Kobo Service, s/he may file a notice of infringement through the Kobo web site via the Kobo Help Portal contact page, or contact us directly at .  All reported content alleged to be the subject of infringement shall be screened in a timely manner by Us and removed, if deemed necessary in Our sole discretion.

Notification:
Reports of prohibited content can be made by using the reporting mechanism provided on the site, or by contacting Kobo's administrators at directly.  All reported content is screened in a timely fashion and, if deemed necessary, removed in Our sole discretion.

Reporting Prohibited Content
We welcome all input from customers and users of our website who come across products containing Prohibited Content.  Please contact us via our Customer Service portal if you become aware of such material.  We will then check these products against the definition of Prohibited Content above, and, if we consider the product is in contravention of this definition, we will delist the products within 5 working days.