Nothing is more predictive of the viability and success of a healthcare organization than its leadership. Learn the skills this market demands and get the tools to master them with Becoming an Effective Leader in Healthcare Management. Built on sound business and health services management theories, and viewed through the lens of emotional intelligence and the author's years of direct experience, this book actively teaches both students and practitioners the relational, operational, and analytical skills that are necessary--and surprisingly rare--in today's health care management arena. This second edition is adapted to a changing healthcare culture, with greater emphasis on staff engagement and empowerment. Dramatically increase productivity and employee commitment and place yourself ahead of the pack by honing these financial and organizational management skills: motivation communication delegation counseling strategic planning personnel management staff coaching time and stress management teamwork conflict management interviewing budgeting resource management Each chapter is like a mini-workshop in each skill set, featuring learner-friendly objectives, self-assessment tools, case studies, real-world individual and small-group exercises, and review questions. As a health care supervisor, you can improve your own leadership skills or mold exceptional leaders and managers among your staff using this highly practical guide in workshops and continuing education seminars. Undergraduate and graduate students in health and nursing administration can learn essential skills that have been glaringly absent from curricula. Get Becoming an Effective Health Care Manager and help yourself or your students along the journey of becoming and then being an effective leader.