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Beziehungsmanagement Im Arzt-Patient-Verhältnis

Beziehungsmanagement Im Arzt-Patient-Verhältnis

Der Einfluss der Qualität ärztlicher Dienstleistung Auf Die Patientenbindung

by Thomas Keller
Paperback
Publication Date: 29/10/2002

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Thomas Keller analysiert den Zusammenhang zwischen einzelnen Qualit tsfacetten und den Ergebnisgr en des rztlichen Dienstleistungsprozesses. Anhand einer empirischen Untersuchung berpr ft er den Einfluss der Potential-, Interaktions- und Prozessqualit t auf die Ergebnisqualit t, Patientenzufriedenheit und -bindung in verschiedenen Patientengruppen.

ISBN:
9783824477265
9783824477265
Category:
Economics
Format:
Paperback
Publication Date:
29-10-2002
Language:
German
Publisher:
Deutscher Universitätsverlag
Country of origin:
Germany
Dimensions (mm):
210x148mm
Weight:
0.41kg
Thomas Keller

Thomas Keller, author of The French Laundry Cookbook, Bouchon, Under Pressure, Ad Hoc at Home, and Bouchon Bakery, has six restaurants and five bakeries in the United States.

He is the first and only American chef to have two Michelin Guide three-star-rated restaurants, the French Laundry and Per Se, both of which continue to rank among the best restaurants in America and the world. In 2011 he was designated a Chevalier of the French Legion of Honor, the first American male chef to be so honored.

That same year, he launched Cup4Cup, the first gluten-free flour that replaces traditional all-purpose flour or whole wheat flour in any recipe, cup for cup, such that you’d never know the difference.

As part of the ment’or BKB Foundation, established with chefs Jerome Bocuse and Daniel Boulud, Keller led Team USA to win silver at the 2015 Bocuse d’Or competition in Lyon, France, which was the first time the United States has ever placed on the podium.

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