Electronic book text
Publication Date: 14/08/2013
Mistakes are unavoidable. Yet in most organizations, they are rarely thoroughly examined. An exception is the high-risk aviation industry, where experts have established an open and democratic culture for dealing with error. Confronting Mistakes draws on this expertise to initiate a new framework for active error management relevant to wider industry. By analyzing dramatic aviation accidents, Jan Hagen presents a new approach to error management in business to reveal how diagnostic, error-permissive behaviour is the first step towards turning mistakes into learning opportunities.
- ISBN:
- 9781137276186
- 9781137276186
- Category:
- Business strategy
- Format:
- Electronic book text
- Publication Date:
- 14-08-2013
- Publisher:
- Palgrave Macmillan
- Pages:
- 200
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