People you can't stand come from every walk of life and cause you all sorts of problems. The biggest problem, of course, is that you simply don't know what to do about them! Dealing with Difficult People provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive. Written by Doctors Rick Brinkman and Rick Kirschner, today's most respected authorities on the subject, this concise and results-driven guide will tell you everything you need to know about: Forces that compel people to be difficult; How to listen to understand - and speak to be understood; The essential skills of blending and redirecting; The Ten Most Unwanted Behaviors - and how to influence and get the best results from each; Difficult people aren't accustomed to cooperating; they're accustomed instead to creating and dealing with victims. Stop being a victim!
Dealing with Difficult People shows you how to work with unmanageable people by communicating instead of confronting, and helps you prevent difficult behaviors from ruining your plans - by interceding and impacting those behaviors before they start.