Preface.- Establishing a Core Health Record: A Case Study from Norwegian Healthcare.- Standardizing Work in Healthcare through Architecture, Routines and Technologies.- The Clinical Work of Secretaries: Exploring the Intersection of Administrative and Clinical Work in the Diagnosing Process.- Exploring the Virtual Space of Academia.- The Not-So-Open Wikis: Structures of Collaboration at Work.- Harvesting Collective Agreement in Community Oriented Surveys: The Medical Case.- Classifying Communities for Design: A Review of the Continuum from CoIs to CoPs.- The Trouble with 'Knowledge Transfer': On Conduit Metaphors and Semantic Pathologies in Our Understanding of Didactic Practice.- Divergence and Convergence in Global Software Development: Cultural Complexities as Social Worlds.- Creating Metaphors for Tangible User Interfaces in Collaborative Urban Planning: Questions for Designers and Developers.- Collaborative Problem Solving with Objects: Physical Aspects of a Tangible Tabletop in Technology-Based Assessment.- End-users' Integration of Applications and Devices: A Cooperation Based Approach.- Social Aspects of Place Experience in Nobile Work/Life Practices.- Maintaining the Instant Connection - Social Media Practices of Smartphone Users.- Supporting Collaborative Work in Socio-Physical Environments: A Normative Approach.- Exploring Collaboration in Group-to-Group Videoconferencing.- Use of Graphical Modality in a Collaborative Design Distant Setting.- Struggling against Social Isolation of the Elderly - The Design of SmartTV Applications.- Examining Multiactivity using Multi-camera Recordings: The Use of Text Chat in a Call Center.- Agentville: Supporting Situational Awareness and Motivation in Call Centres.