Designing Information Systems.- User-Centred Requirements Analysis and Design of an Online Patient Interface for Chronic Disease Self-Management.- Defective Still Deflective - How Correctness of Decision Support Systems Influences User's Performance in Production Environments.- Building a Classification Model for Physician Recommender Service Based on Needs for Physician Information.- Flow and the Art of ERP Education.- Accessible Learning Experience Design and Implementation.- Better patient-doctor communication - a survey and focus group study.- The Contextual Complexity of Privacy in Smart Homes and Buildings.- Investigating HCI challenges for Designing Smart Environments.- The Influence of Personality on Users' Emotional Reactions.- Colour arousal effect on users' decision-making processes in the warning message context.- HCI Testing in Laboratory or Field Settings.- A Structure-Behavior Coalescence Method For Human-Computer Interaction System Requirements Specification.- HCI in the public Administration and Government.- Collaboration between Cognitive Science and Business to benefit the government sector.- Gamification Aspects in the Context of Electronic Government and Education: A Case Study.- Aligning Public Administrators and citizens on and around open data: an activity theory approach.- Touchscreen voting interface design for persons with dexterity impairments: Insights from usability evaluation of mobile voting prototype.- As Simple as Possible and as Complex as Necessary - A Communication Kit for Geothermal Energy Projects.- Planning Effective HCI Courseware Design to Enhance Online Education and Training.- "Core" Components in HCI Syllabi: Based on the Practice of CS and LIS Schools in North America.- Identification of Future Human-Computer System Needs in Army Aviation.- Bringing service design thinking into the public sector to create proactive and user-friendly public services.- The City as an Interface between Citizens and Public Administrations.- Exploring Human-Technology Interaction in Layered Security Military Applications.- An Agent-Based Study on the Relationship between Tiao-kuai Structure and Fragmentation Phenomenon of Crisis Governance.- A Toolkit for Prototype Implementation of E-Governance Service System Readiness Assessment Framework.- HCI at work.- Prevalence of Mobile Phone Interaction in Workplace Meetings.- Data Glasses for Picking Workplaces - Impact on Physical Workloads.- Degradations and consequences of ICT in occupational prevention terms as illustrated by the transport and logistics sector.- Human-Robot Interaction Modelling for Recruitment and Retention of Employees.- Operator Information Acquisition in Excavators - Insights from a Field Study using Eye-Tracking.- Extending the Effective Range of Prevention through Design by OSH Applications in Virtual Reality.- Scoping Review on Human-Machine Interaction and Health and Safety at Work.- A Model Based Approach to Web Application Design for Older Adults using MVC Design Pattern.- Using Smart Glasses for the Inclusion of Hearing-Impaired Warehouse Workers into their Working Environment.- Biological, Biomimetic and Sociological Aspects of Human-Robot Interaction in Work Environments.- Where is Siri? The Accessibility Design Challenges for Enterprise Touchscreen Interfaces.- Mobile applications and services.- Evaluation approaches for HCI related aspects of occupational safety regulations examplified by mobile hotel booking applications.- Distracted Driving: Scientific Basis for Risk Assessments of Driver's Workplaces.- Patient Engagement in the Medical Facility Waiting Room Using Gamified Healthcare Information Delivery.- Understanding User Experience Journeys for a Smart Watch Device.- Designing and Evaluating Barrier-Free Travel Assistance Services.- Wearable Technology in Hospitals: Overcoming Patient Concerns About Privacy.- Adoption of Smartphone Apps by Hotel Guests: the Roles of Trust and Word of M