Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.
Design, Implementation and Management
Hardback
Publication Date: 01/12/1993
$393.25
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- ISBN:
- 9780890066409
- 9780890066409
- Category:
- Communications engineering / telecommunications
- Format:
- Hardback
- Publication Date:
- 01-12-1993
- Publisher:
- Artech House Publishers
- Country of origin:
- United States
- Pages:
- 192
- Dimensions (mm):
- 229x152x14mm
- Weight:
- 0.45kg
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