The ITIL Editions 2011 has been updated for clarity, consistency, correctness, and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.
- ISBN:
- 9780113313075
- 9780113313075
- Category:
- Network management
- Format:
- Paperback
- Publication Date:
- 28-08-2011
- Publisher:
- The Stationery Office Books (Agencies)
- Country of origin:
- United Kingdom
- Edition:
- 2nd Edition
- Pages:
- 384
- Dimensions (mm):
- 279x211x20mm
- Weight:
- 1.39kg
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