Disruptions in water quality and delivery can result from emergencies such as natural disasters, accidents, or intentional acts. Regardless of their size and location, utilities should prepare for emergencies before they occur and be able to quickly restore water services.

This manual presents an all-hazards approach for principles, practices, and guidelines in water utility emergency planning. It walks through all areas of emergency preparedness including plan development, mutual aid partnerships, communication strategies, staff preparedness, risk mitigation and more.

The fifth edition has been significantly updated to include recent changes within the industry. Several new case studies based on recent emergency situations have been added. Additionally, the manual now highlights key resources that can provide more in-depth processes and procedures.