Managing Hospitality Organizations: Achieving Excellence in the Guest Experience, Third Edition by Robert C. Ford and Michael C. Sturman takes readers on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector.
- ISBN:
- 9781071876275
- 9781071876275
-
Category:
- Business & management
- Format:
- Paperback
- Publication Date:
-
08-02-2024
- Language:
- English
- Publisher:
- SAGE Publications, Incorporated
- Country of origin:
- United States
- Edition:
- 3rd Edition
- Dimensions (mm):
- 254x203mm
- Weight:
- 1.11kg
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