7 1/2 X 9 1/4 in CHAPTER 1 Introduction
1.1 Why This Book?
1.2 What Is Usability Testing?
1.3 The Importance of Moderati ng Skills
1.4 The Golden Rules of Moderating
1.5 Cultural Points of View
1.6 About the Sidebars in This Book
1.7 About the Videos that Accompany This Book
1.8 About the Companion Web Site
CHAP TER 2 Getting started as a test moderator
2.1 What Makes a Great Moderator?
2.2 Roles of a Moderator
2. 3 Testing Locations
2.4 Test Preparation
2.5 Jump-Starting Your Moderating Skills
CHAPTE R 3 Golden rules 1 through 5
3.1 Rule 1: Decide How to Int eract Based on the Purpose of the Test
3.2 Rule 2: Protect Participants Rights
3.3 Rule 3: Remember Your Responsibil ity to Future Users
3.4 Rule 4: Respect the Participants as Experts, but Remain
3.5 Rule 5: Be Professional, Which Inc ludes Being Genuine
CHAPTER 4 Golden rules 6
1.1 Why This Book?
1.2 What Is Usability Testing?
1.3 The Importance of Moderati ng Skills
1.4 The Golden Rules of Moderating
1.5 Cultural Points of View
1.6 About the Sidebars in This Book
1.7 About the Videos that Accompany This Book
1.8 About the Companion Web Site
CHAP TER 2 Getting started as a test moderator
2.1 What Makes a Great Moderator?
2.2 Roles of a Moderator
2. 3 Testing Locations
2.4 Test Preparation
2.5 Jump-Starting Your Moderating Skills
CHAPTE R 3 Golden rules 1 through 5
3.1 Rule 1: Decide How to Int eract Based on the Purpose of the Test
3.2 Rule 2: Protect Participants Rights
3.3 Rule 3: Remember Your Responsibil ity to Future Users
3.4 Rule 4: Respect the Participants as Experts, but Remain
3.5 Rule 5: Be Professional, Which Inc ludes Being Genuine
CHAPTER 4 Golden rules 6
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