The entire text takes a customer focus approach to support and problem solving. This book provides a series of questions at the end of each chapter to help the student strengthen his/her understanding of the materials. The questions are designed to get the student to think about the topics or related issues. The last chapter of the book contains answers to selected questions to allow the students to check their understanding of the issues and topics. One distinct difference between this book and other operations or supply chain texts is the discussion of three often missed topics in business. This text addresses the growing issue of reverse logistics with examples and case analysis and it also addresses the soft skills needed to be successful as a Supply Chain Leader. The third issue is the concept of Supply Chain Preparedness which is a combination of risk analysis, supply chain security and developing preparedness plans for any supply chain contingency or interruption of support to the customer. eBook Versio