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preventing and managing disruptive passenger behavoiur

preventing and managing disruptive passenger behavoiur

A learning resource for airline crew to help them prevent and manage disruptive passenger behaviour

by Philip Hardy
Paperback
Publication Date: 20/01/2022

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RRP  $16.47

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A comprehensive and informative resource for cabin crew on commercial flights to help them positively intervene to prevent and manage passengers behaving unruly or being disruptive, aggressive or violent. It includes guidance on the international and local legislation that covers unruly/disruptive passenger management and advice on the actions and strategies that can be employed to de-escalate the behaviour and bring to a safe conclusion incidents that are a risk to the passengers, crew or the aircraft.
ISBN:
9780956015938
9780956015938
Category:
Education
Format:
Paperback
Publication Date:
20-01-2022
Publisher:
Securicare International Limited
Country of origin:
United Kingdom
Pages:
35
Dimensions (mm):
210x147mm

This title is in stock with our Australian supplier and should arrive at our Sydney warehouse within 2 - 3 weeks of you placing an order.

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