Part One: Product Quality.-1.Product Assurance.- 2.Quality Control.- 3.Designing for Quality.- Part Two: Service Quality.- 4.Service Assurance. A Case Study.- 5.Man-Made Catastrophes are the Result of Wanting Service Assurance.- Part Three: Product Reliability.- 6.Reliability Assurance.- 7. Reliability and Life-Cycle Maintenance.- Part Four: Statistical Inference.- 8. A Brief Introduction to Stochastic Thinking.- 9.Sampling Methods.- 10.Operating Characteristic Curves.- 11.Experimental Design and Latin Squares.- Part Five: Statistical Quality Control.- 12.Fundametnals of Statistical Quality Inspection.- 13. Quality Control Charts By Variables.- 14.Quality Control Charts by Attributes.- 15.The Culture of Statistical Quality Control.
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