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Service Business Development

Service Business Development

Strategies for Value Creation in Manufacturing Firms

by Elgar FleischHeiko Gebauer and Thomas Fischer
Hardback
Publication Date: 24/05/2012

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How can manufacturers of capital goods succeed in service business development? What are the potential network approaches for manufacturing companies planning on extending their service business? Over the last decade, the business environment of capital goods manufacturers has changed dramatically. Few capital goods manufacturers are able to outrun the competition with pure product-related technologies and innovation alone. For this reason they have added services to products as a way of responding to eroding margins and the loss of strategic differentiation through product innovation and technological superiority. Based on over twelve years of research, this book provides academics and business professionals with a thorough overview of the strategies available for value creation through service business development. It features case studies and covers a wide range of topics, including emerging issues such as service business in small and medium-sized companies, business innovation through services and the impact of rapidly growing Asian markets.
ISBN:
9781107022454
9781107022454
Category:
Business strategy
Format:
Hardback
Publication Date:
24-05-2012
Language:
English
Publisher:
Cambridge University Press
Country of origin:
United Kingdom
Pages:
316
Dimensions (mm):
235x154x19mm
Weight:
0.63kg

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