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Service Transition

Service Transition

by Ivor Macfarlane and Shirley Lacy
Publication Date: 30/05/2007

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$189.95
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. "Service Transition" provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include: managing organisational and cultural change, knowledge management, service knowledge management system, methods, practices and tools, measurement and control, and, companion best practices.
ISBN:
9780113310487
9780113310487
Category:
Business mathematics & systems
Publication Date:
30-05-2007
Publisher:
TSO
Country of origin:
United Kingdom
Pages:
272
Dimensions (mm):
280x215x18mm
Weight:
0.98kg

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