The perfect bridge to assist the accidental trainer in moving
from the panic of being asked to teach 'because you know the system
so well' to the satisfaction of successful knowledge transfer. A
must read.

--Suzy Johnson, Course Manager, AT&T
The Accidental Trainer is a practical guide for the
multitude of computer experts who have fallen into the role
of computer trainer accidentally. As the resident experts on the
latest word processing programs or the newly installed sales
tracking software, most people who train others to use computers
have little or no training experience. With checklists,
questionnaires, and other hands-on tools, this book provides anyone
with tools to bridge the gap between people and technology to
create computer training that is clear, concise, and effective.


You'll learn how to:





Build bridges between people and computers

Create a blueprint for computer training

Assess the learners

Check your training results