“From two pioneer practitioners, teachers and writers in the field of mediation…it is a delight (their) wisdom has been refined and expanded…”

- Professor John Wade, Bond University, in the Foreword to the Second Edition

The Mediator’s Handbook Third Edition is an established and highly respected work which assists both experienced and newly qualified mediators who wish to expand their range of skills in this ever-evolving field.

The mediation process is explained in simple steps applicable to all forms of dispute, whether it be commercial, workplace, family, neighbourhood and environmental. It clearly outlines the required skills, techniques and strategies, especially communication skills. . Importantly, variations to the mediation process are explained as are the roles of advisers, support persons and interpreters.

In this Third Edition, there has been significant revision to reflect new developments in mediation since the previous edition published in 2004.

Existing chapters have been updated, in particular the following:

• Chapter 13 - “Shuttle Negotiation” is expanded to outline several alternative ways of proceeding;
• Chapter 18 - “Constructive Listening” has been incorporated into “Communication Skills”; and
• Chapter 26 - “Neutrality” now includes a section on “Repeat Players”.

Four new chapters have been added:

• Chapter 14 - “Intake” and how this might be achieved;
• Chapter 13 - “Family Dispute Resolution” wherein practitioners must now be accredited by the Attorney General;
• Chapter 19  “Questions” setting out the different types of questions and where they may be applied; and
• Chapter 22 – “Underlying Needs” and their application in a dispute resolution context.

The Mediator’s Handbook Third Edition combines practical commentary and skills development from two exemplars of the field. Mediators are provided with a logical model to evolve their use of structured strategies and skills and this work is an essential reference resource for all mediators, in every session they facilitate.