Tailoring Services to Your Library
Paperback
Publication Date: 01/12/2008
When it comes to virtual reference, one size doesn't fit all. What works in one library won't necessarily work in another. How do you figure out what to do? The recently published ""Virtual Reference Service Guidelines"" from the Reference and User Services Association (RUSA), which is reproduced in appendix A, provides the starting point. Kern, a leading virtual reference expert, outlines the tools and decision-making processes that will help you and your library evaluate, tailor, and launch virtual reference services that are a perfect fit for your community and your library.Moving from general guidelines to making concrete decisions about integrating virtual with traditional reference, ""Virtual Reference Success"": provides a handy checklist of issues to consider; suggests plans for sustainability of services; offers activities and discussion points that support decision making; shares proven sample policies and materials currently in use; summarizes practical one-page 'Research You Can Use'; and, outlines the pros and cons of collaborating in a consortium.Reference librarians, heads of library services, and managers of virtual reference services will welcome this flexible approach with its wealth of exercises and resources to implement immediately. Here's everything you need to reach sound and sustainable decisions about virtual reference services.
- ISBN:
- 9780838909751
- 9780838909751
- Category:
- Reference services
- Format:
- Paperback
- Publication Date:
- 01-12-2008
- Language:
- English
- Publisher:
- American Library Association
- Country of origin:
- United States
- Pages:
- 160
- Dimensions (mm):
- 279x216x10mm
- Weight:
- 0.39kg
Click 'Notify Me' to get an email alert when this item becomes available
Great!
Click on Save to My Library / Lists
Click on Save to My Library / Lists
Select the List you'd like to categorise as, or add your own
Here you can mark if you have read this book, reading it or want to read
Awesome! You added your first item into your Library
Great! The fun begins.
Click on My Library / My Lists and I will take you there
Click on My Library / My Lists and I will take you there
Reviews
Be the first to review Virtual Reference Best Practices.
Share This Book: