The new middle class and the labour process, Chris Smith and Hugh Willmott; municipal microchips - the computerized labour process in the public service sector, Chris Baldry, et al; autonomy and the medical profession - medical audit and management control, Mike Dent; new technology and management in a non-market environment - a case study of office automation in Swedish hospitals, R.W.Coombs and O.Jonsson; academics and their labour process, Henry Miller; journalists and the labour process - white-collar production workers, David Murphy; recruitment strategies and managerial control of technological staff, Diane Winstanley; engineers and the labour process, Chris Smith; selling oneself - subjectivity and the labour process in selling life insurance, David Knights and Glenn Morgan; the divorce of productive and unproductive management, Peter Armstrong.