A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace.
Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation.
Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
This title is in stock with our Australian supplier and should arrive at our Sydney warehouse within 1 - 2 weeks of you placing an order.
Once received into our warehouse we will despatch it to you with a Shipping Notification which includes online tracking.
Please check the estimated delivery times below for your region, for after your order is despatched from our warehouse:
ACT Metro: 2 working days
NSW Metro: 2 working days
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NSW Remote: 2-5 working days
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NT Remote: 4-10 working days
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QLD Rural: 2-5 working days
QLD Remote: 2-7 working days
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SA Rural: 3-6 working days
SA Remote: 3-7 working days
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WA Rural: 4-8 working days
WA Remote: 4-12 working days
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