A practical guide containing 50 different quality improvement and quality assurance approaches to help improve practice.

· Helps staff to improve the quality of the products and services offered

· Includes practical ideas for internal and external quality assurance activities (IQA/EQA)

· Helps staff to prepare for external inspections and EQA visits

· Readable, relevant and easy to understand

· Provides valuable ideas and tips for new and experienced quality staff

· Uses simple language to explain each approach

· Can help promote outstanding teaching and learning