In the fast-paced world of cloud technology, customer obsession is your secret weapon. In A Guide to Cloud Success, Joe Vandermark, a 20-year veteran of the cloud industry, shares the strategies that have helped him build high-performing, customer-focused teams. This 60 page guide is packed with practical advice on:

• Shifting from reactive support to proactive customer success


• Hiring and empowering a team that lives and breathes customer obsession


• Implementing frameworks for customer segmentation, health checks, and success plans


• Creating a culture that puts customers at the center of everything


• Measuring success with metrics that actually matter
  
  With real-world stories from the front lines and a conversational tone that keeps things light, this book is your roadmap to turning your cloud support into a competitive advantage. Whether you're new to the cloud or a seasoned leader, you'll find actionable insights to elevate your customer success game.