Arbitration should not be a battlefield or war zone, but if that is your perspective, then it is best you prepare for it. In her book The A to Z of Arbitration, former Commission for Conciliation, Mediation and Arbitration (CCMA) commissioner Mapalo Tsatsimpe seeks to teach you the art and science of arbitration – the winning mind. It is the preparation and skill that ensures arbitration works for you.

Knowing what you want and how you will achieve it via arbitration goes to the heart of this in-depth analysis. It has been written with every potential role player in mind; whether a unionist, employee, employer or an official of an employers’ association.

Everyone wants arbitration to work for them and Tsatsimpe provides the tools to guarantee that can happen.