In today's dynamic business environment, quality and operational excellence are crucial elements to the success of any organization. The ability to effectively identify, address and resolve non-conformities in management systems has become a determining factor in maintaining high quality standards and meeting customer and stakeholder expectations.

This book on internal audits and treatment of non-conformities is designed as a practical and comprehensive guide, based on the principles and guidelines established by the ISO 19011:2018 standard, which provides guidelines for the audit of management systems. Our goal is to provide readers, whether they are quality professionals, internal auditors, management system managers or managers, with the tools and knowledge necessary to carry out effective audits and efficiently manage detected non-conformities.