Simple to complex customer service responsibilities have shifted to company chat agents. Help your team gain the skills required to be effective in this new paradigm. Teach the core elements of an effective chat communication that quickly and adeptly responds to customer needs. Increase positive customer reviews by building your team's chat proficiency.

This trainer guide provides tips and pointers to deliver an engaging chat agent training session with ready-to-use individual and team activities that drive the learning home. At Lunch Bag Learning™ we provide content for bite-size employee training in two-, three-, or four-hour lengths delivered by you. Add our hands-on lessons to your company's learning and development program to build employee skills and achieve success. Lunch Bag Learning™lessons provide fundamental business skills training designed with team building in mind. Student Manual sold separately.