First published in 1997, in this second volume Gould and Moultrie compile writings from various professionals in the public service sector, researchers and other academics in support of the Social Services Research and Development Unit (or SSRADU) at the University of Bath. Primarily focusing on three points of research: In retrospect, the lessons learnt form implementing information systems in to address specific needs of the social service organisation. Different processes that can successfully identify the major information needs of the late 1990s, encompassing efficient and relevant information to inform social service planning. Finally, the management of information in social services in a national and international context.