Now revised and updated: Hundreds of tips, techniques, and samples to help you write the perfect letter (or e-mail) no matter what the occasion.

A text message may be fast—but sometimes only a letter will do. Writing a good letter takes time and thought, but there are ways to make the process faster, easier, and more effective.

With Everyday Letters for Busy People as your guide, you can write the kind of letters that get action, build relationships, ease tense situations, and get your message across. Everyday Letters for Busy People includes a wide variety of sample letters you can use or adapt at a minute’s notice including:

Business letters • Complaint letters • Community action letters • Job-search letters • Letters to government officials and agencies • Thank-you letters • Invitations • Condolences • Resignations and many more

With a new section on how to write concise, polite, and effective e-mails, Everyday Letters for Busy People will not only help you compose the sharpest interview follow-up, the kindest thank you, the most heartfelt condolence, and the most effective complaint letter, it will also direct you in proper letter etiquette and help you become a better writer.