This book is written in plain language, understandable to everyone - above all for people who have not had contact so far with the world of debt collection. "From the debt collector's diary - the priest is calling to the sinner, "is meant for both newbies in this industry but will benefit also experienced debt collectors from it telephone. It's not a science textbook containing an exaggerated amount of the theory itself. This a guide, a collection of my knowledge and experiences, I want to share with you. This book is a practical collection tips on how to drive effective negotiations, introduce sanctions and lead to the deposit when completed conversation.