A small book with large ideas, Gracious & Ruthless gives advice on running a successful business while staying true to your values. While gracious and ruthless are two words not usually used together, this book demonstrates how they not only could but should be combined for success. Twelve short, eloquent essays on topics business owners face. Full of common sense and practical advice, Gracious & Ruthless will inspire and challenge. Editorial cartoonist Jack Ohman's illustrations of the author at work are priceless.