A straightforward guide to communicating more effectively on the job and building a more inclusive, creative, and productive workplace.

How to Listen and How to Be Heard is a guide to empowering yourself and others to communicate with people who think, act, and experience things differently than you do. It’s also guide to communicating with more confidence, candor, and authenticity. Too often, people avoid difficult conversations, but these discussions often need to happen to bring people together so we can all succeed.

There are so many different perspectives and experiences being brought to the table. And the best employees and leaders know that harnessing the power of these differences will build stronger teams, ideas, and organizations.

How to Listen and How to be Heard shows you how to bridge the conversation gap and use your unique voice to start powerful conversations. Learn how to communicate with, through, and alongside what makes us different. We are all here to work together, so let’s get started.

Praise for How to Listen and How to be Heard

Best Nonfiction Book of 2020, Cosmopolitan

“Gets to the heart of communication issues at work. Using Alissa Carpenters techniques, your workplace will be more inclusive, creative, and productive.” —Dorie Clark, executive education professor at the Duke University Fuqua School of Business, author of Reinventing You and Stand Out

“The working world is a more diverse place than ever before. Open dialogues are a must and lead to innovation and harmonious teams. Alissa Carpenter provides a guide to successful communication in the workplace.” —Dan Schwabel, author of Back to Human, Promote Yourself, and Me 2.0

“Carpenter offers useful insight on starting tough conversations. Many practical and actionable suggestions throughout the book make it a valuable read for anyone interested in working on their communication practices.” —Library Journal