The managerial practices that successfully drove industry for decades have become insufficient to support therapidly changing business landscape. Companies around the worldare being challenged to improve performance, reshape operations, and adapt swiftly to new opportunities. Withan abundance of improvement methodologies and frameworkslike BPM, BPI,Six Sigma, and Lean,many question where to begin.

Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success surveys and integrates the quantitative improvement approaches currently gaining momentum—including Goal Driven Measurements (GQM), Business Process Management (BPM), Lean Methodology, and the Balanced Score Card—to show you exactly where to begin. The author details a methodology for building a measurements framework that will helpyou monitor events, and also provides afeedback loop foranalysis, goal, and strategy adjustments. Thisframework canbe customized and linked to your company’s overall strategy tosupplycritical feedback on your improvement efforts.