The ITIL 4 Create, Deliver and Support (CDS) reference and revision guide is one of five ITIL 4 revision aids published by TSO, following on from the ITIL 4 Foundation revision guide. It summarizes the ‘core’ IT service management activities and focuses on the co-creation of value with the customer through leadership, team structure learning and incremental improvement. Key topics include planning and building service value streams, understanding key management requirements, plus how to create, deliver and support services. It will enable IT practitioners to deliver innovative reliable IT services and improve their quality of service. This pocket guide is an aid for revision and preparation for taking the ITIL 4 Managing Professional: CDS certification, and post-certification it is a quick useful reference. It summarizes key topics for exam preparation, includes key figures from the core guidance, provides an examination overview, tips for taking the exam and a summary table linking learning outcomes to references in the text and to core guidance.
Epub (Kobo), Epub (Adobe)
Publication Date: 01/02/2023
- ISBN:
- 9780113318292
- 9780113318292
- Category:
- Economics & Business
- Format:
- Epub (Kobo), Epub (Adobe)
- Publication Date:
- 01-02-2023
- Language:
- English
- Publisher:
- The Stationery Office Ltd
This item is delivered digitally
Great!
Click on Save to My Library / Lists
Click on Save to My Library / Lists
Select the List you'd like to categorise as, or add your own
Here you can mark if you have read this book, reading it or want to read
Awesome! You added your first item into your Library
Great! The fun begins.
Click on My Library / My Lists and I will take you there
Click on My Library / My Lists and I will take you there
You can find this item in:
Databases
Management & management techniques
Computer programming / software development
Computing & information technology
Network programming
Economics & Business
Business & management
Computer networking & communications
Software Engineering
Project management
Show more
Show less
Reviews
Be the first to review ITIL 4: Create.
Share This eBook: