TECHNIQUES YOU WON'T FIND ANYWHERE ELSE *Control tenants without personal or emotional confrontations *How to collect late fees by offering tenants an alternative *How to eliminate drugs without costly evictions *Save time and guesswork qualifying tenants by phone *How to stay out of hot water dealing with black mold *Selecting the right tenant for the right property *Buying the right insurance so you don't lose the ranch *Learn to act quickly when your tenant goes bonkers *How to control most tenants with short handwritten memos *Jay's eleven (11) magic landlording herbs and spices *What to do when your tenant leaves all his stuff behind *How your insurance agent can help you manage tenants *How to convince HUD tenants to jump through "your" hoops *How to protect yourself hiring non-contractor handymen