In a time of rapid change and intense competition the greatest resource for any business is its people. This book explains how to build and develop a successful team by motivating, empowering and leading people. Based on in-depth experience of developing people and initiating change within many organisations, Mark Thomas provides a practical guide to mastering the essential techniques of people management.

Contents overview

1. What is management?


2. Mastering yourself


3. Mastering performance management


4. Mastering face-to-face communications


5. Mastering role reviews and coaching techniques


6. Mastering poor performers


7. Mastering team management


8. Mastering time management


9. Mastering meetings


10. Mastering the skills of assertion


11. Summary checklists