I WORKED IN THE INDUSTRY FOR 7 YEARS, THEN 7 MORE YEARS AS A TEACHER AND 7 MORE YEARS AS A THERAPIST WITH NUMEROUS MOMENTS OF CONSULTING IN THE INDUSTRIAL AREA. AFTER A VERY SERIOUS ILLNESS, I HAD THE IDEA OF PUTTING EVERYTHING I KNOW ON PAPER. KAIZEN TOGETHER WITH OTHER QUALITY, PROCESS, COST, LOGISTICS, PSYCHOLOGICAL OR SPIRITUAL TECHNIQUES HELPED ME TO SHAPE MYSELF. BEING ABLE TO SOLVE A DECADES PROBLEM IN JUST ONE WEEK IS KNOWLEDGE THAT AS THE REIKIANS SAY IS MARKED IN THE SPIRIT, YOU CAN'T TAKE IT OUT OF US.

LOOKING BACK, I CAN SAY THAT IT WAS MATURITY, BUT THE WILL TO LEARN AND MAKE A DIFFERENCE NEVER MISSED, IN FACT IT WAS SO MUCH THAT IT WAS ANNOYING, HEADS NOT PROMOTING TO KEEP IT CLOSE, DIRECTORS NOT LETTING THE SELECTION PROCESS GO THROUGH THE SELECTION PROCESS TO HAVE SOMEONE TO SOLVE COMPLEX ISSUES. ALL THIS IN A WAY WAS IMPORTANT AND WITH A THERAPEUTIC VIEW WE CAN SAY THAT IF YOU HAVE ETHICS, "OPPORTUNITY DOESN'T MAKE A THIEF", AGAINST THE POPULAR SAYING.

IN THIS BOOK I DO NOT TEACH KAIZEN AND I DON'T SHOW RESULTS, IT IS A COMPILATION OF TECHNIQUES THAT I HAVE USED AND DEVELOPED IN THESE 20 YEARS. SOMETIMES WE LOOK BACK TO THE PAST AND REALIZE HOW GOOD WE WERE CAPABLE OF, BUT WE WERE NEVER APPRECIATED, WRITING THIS BOOK MAKES ME REALIZE HOW IMPORTANT THE ENVIRONMENT IS, HOW WE CAN CHANGE THE ENVIRONMENT AND HOW WE STILL NEED TO REALIZE HOW LATE WE ARE LATE – IN EVERYTHING.