The implementation of online order tracking systems in pizza restaurants has brought about significant improvements in customer satisfaction and operational efficiency. These systems allow customers to track the progress of their pizza orders in real-time, from the moment the order is received to its delivery.

Without this system in place, customers would lack visibility into the progress of their orders, leading to frustration and uncertainty. The tracking process in pizza restaurants relates to the Kanban methodology, as it visualises the workflow and helps identify potential bottlenecks.