This handbook is extremely different from any other book in the market, stores and libraries. In fact, a unique of its kind, giving a change to readers to quickly learn about the key concepts of ServiceNow. This book is the shortest way for the students and professionals who wants to enhance their knowledge, skills and expertise on the ServiceNow Application, its Framework and Implementation. This book not only aims to provide quick career boost in a lesser time but also a smartest master piece to the ones who wants to appear in “Certified System Administrator” (CSA) exam in near future or later. The notes are deliberately designed in form of the points to keep the readers interest alive. 98% points are directly related to the CSA exam but there are few which added to cover relevant knowledge. ServiceNow is one of the dominant and globally known applications for managing IT Services Management, IT Operations Management, IT Business Management, IT Assets Management, GRC (Governance Risk and Compliance), SecOps (IT Security Operations), CSM (Customer Services Management), HRSD (HR Service Delivery) and much more. ServiceNow has very interactive, scalable, revolutionary and dynamic approach for managing IT infrastructure, operations, process flows and overall Information management.