ServiceNow the most innovative application in the world largely because of ITSM’s success. This book will help you to unlock the power of ServiceNow and to unlock the organization’s digital potential that how the transformation goes beyond IT. ServiceNow ITSM provides a better operating model for your IT organization. You enjoy a flawless user experience, at reduced cost, with a flexible and scalable solution that works better and faster with a significantly faster Time-to-Resolve.

Raising the bar to reach a Level 4/5 maturity, is the part-and-parcel of ServiceNow ITSM. It helps in shifting from legacy on-premises IT to cloud-based ServiceNow, opening up your organization for better decision making, creating better customer experiences, empowering your people with connected information, case management best practices and automated fixes for common issues. Importantly, it provides you transparency across your entire IT service ecosystem and the flexibility to adapt where necessary, to meet current and future needs. It is what is needed to support enterprise-wide digital transformation.