An aerospace industry manufacturing firm with a strong reputation suddenly experienced quality-control issues. Consultants Bob Duggan and Bridgette Theurer traced the problems back to the CEO, an introvert who lacked self-awareness. His high-profile disputes with his co-owner and his two brothers added to the firm’s stress level. After Duggan and Theurer taught the CEO to heal the firm’s emotional system, its quality-control problems vanished. The authors explain the importance of a company’s emotional underpinnings and show how resilient leaders can build these systems and keep them strong.

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