This E-book contains the trial examinations for the SVH social responsibility exam. SVH social responsibility is intended for people working in the hotel and catering industry. This mainly concerns organisations or companies that serve alcohol, because of the obligation under the Licensing and Catering Act to obtain a 'Declaration of knowledge and understanding of Social Responsibility'.

Social responsibility is also certainly important for organisations or companies that do not serve alcohol. Social responsibility deals with many relevant topics, such as work environment, guest orientation, dealing with the practical situations using conversation models, the use of tobacco, drugs or gambling. The social responsibility diploma is of added value for people working in the hotel and catering industry.