In today's digital world, transferring knowledge is integral to remaining ahead of a competitor. Companies must ensure that they effectively share their lessons and insights as soon as they are discovered. The book features a self-assessment section that identifies the effectiveness level of the reader's integrated best practices and benchmarking techniques. Mike English, a partner of Best Practices Benchmarking & Consulting LLC, and William Baker, formerly the chief knowledge officer of Raytheon, are pioneers and practitioners in the development and application of benchmarking and best practices.