A new update of the classic text on benchmarking Strategic Benchmarking Reloaded with Six Sigma updates benchmarking, the revolutionary business performance methodology, by adding statistical concepts from Six Sigma. These two methodologies combine to form a powerful platform for improving any company's overall performance. This new revision reviews the first twenty-five years of development in benchmarking and features new appendices, case studies, and topics, making this the most complete and comprehensive coverage of the subject available.

Topics include:



Stimulating business improvement with benchmarking
Linking Six Sigma to strategic planning and benchmarking
Understanding the essence of process benchmarking
Making statistical comparisons in benchmarking
Applying benchmarking results for maximum utility
Reviewing lessons learned from old case studies
Conducting a strategic benchmarking study
Performing an operational benchmarking study
Mainstreaming benchmarking into strategic planning
Creating a sustainable benchmarking capability
Plus: appendices covering the benchmarking code of conduct, operating procedures, and Web resources