The perfect guide to more effective communication, 'By All Means Communicate', Second Edition presents communication concepts and skills that can be used in a variety of situations. LeRoy L. Lane, Ph.D. University of Oregon, brings years of teaching experience to this hybrid approach to communication, covering fundamentals, interpersonal, small group, and public contexts. The new edition explores topics such as: Taking notes on the speaker's message (Chapter 2). Improving your perception (Chapter 3). Touching in nonverbal communication (Chapter 5). Characteristics of creativity (Chapter 6). Management of interpersonal conflicts (Chapter 8).