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eBook and eReader (Kobo) Returns

eBooks and eReaders (devices) are unable to be returned due to change of mind.

If your device arrives to you damaged, please contact us to arrange a refund or replacement.  We will provide you with a return authorisation (with tracking) to send the device back to us.

If your eReader is faulty or develops a fault you are covered by a 12 month warranty from KOBO.  We recommend you contact them in the first instance to claim under your warranty, otherwise you may contact us to address the problem.

Click here to be taken to the Kobo Technical Support Portal.

Kobo can also be contacted 24/7 via freecall 1800-612-739.

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